Frequently Asked Question
All Categories » HelpdeskWhat happens when I contact the Help Desk?
Last Updated 8 years agoIf you contact us by phone, we will:
- Record your contact information, which ensures that a technician will be able to get into contact with you.
- Gather complete information about your issue and troubleshoot the problem if appropriate.
- If a call ticket is issued, you will receive an email with the ticket information after your ticket is assigned.
- A technician will contact you.
- Review the information you entered and contact you to clarify if necessary.
- Either call you to resolve the issue or send your ticket to the appropriate department.
- If a call ticket is issued, you will receive an email with the ticket information.
- A technician will contact you.
- Review the email and respond with information OR
- Enter a call ticket, at which point you will get an email with the ticket information.