Frequently Asked Question
All Categories » E-learningWhat happens when I contact the E-learning Support Centre?
Last Updated 3 years agoThere are three ways you can contact the E-learning Support Centre.
If you contact us by phone:
1. You can be sure a technician will be able to reach you if you write down your contact information.
2. We will obtain all the details you need to fully understand the situation and resolve them.
3. Following the assignment of your ticket, you will get an email with the ticket details if a call ticket is issued.
4. You'll hear from a technician.
If you enter your issue via the web, we will:
1. Check the data you provided, and if more information is required, get in touch with you.
2. Send your ticket to the proper department, or have someone call you to discuss the problem.
3. Send an email including the ticket details if a call ticket is produced.
4. You'll hear from a technician.
If you can contact us via email, we will:
1. Review the email and provide information in response OR
2. When you enter a call ticket, you will receive an email containing the ticket's details.
If you manage to resolve your problem on your own, or you are no longer having the problem, please call the E-learning Support Centre so we can update your call ticket information. You can call the E-learning Support Centre at any time to change or update your call ticket information.