KNUST Help Desk
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Browse Topics

  • Admissions (16)
    • Can I continue application online after deadline has elapsed?
    • What do I do when I am unable to progress past the application review stage?
    • What do I do when I get to know I have been admitted (undergraduate)?
    • What is the address for the KNUST admission portal?
    • What is the cost of application forms for Foreign students?
  • College/Departmental Websites (8)
    • How can I reserve a computer lab for my class or training?
    • How can I update information on our college/departmental website
    • I can’t access my Web site, what should I do?
    • Is there a choice of what links will appear in the left sidebar menu?
    • Must every site have Related Links?
  • Course Registration (14)
    • Am I to submit any hardcopy registration slip?
    • Courses have not been set up for me to register. What should I do?
    • How can I correct a mistake with courses registered?
    • How do I change my programme option before I register courses?
    • How do I print my registration slip again after it is lost or destroyed?
  • E-learning (5)
    • What happens when I contact the E-learning Support Centre?
    • What is the phone number to the E-learning Support Centre?
    • What services does the E-learning Support Centre offer?
    • Where is the E-learning Support Centre Located?
    • Who is eligible to benefit from the services provided by the E-learning Support Centre?
  • Helpdesk (5)
    • What happens when I contact the Help Desk?
    • What is the e-mail address for the Help Desk?
    • What is the phone number to the Help Desk?
    • What services does the Help Desk offer?
    • Who is eligible to benefit from the services provided by the Help Desk
  • KNUST Students' Portal (15)
    • Can I access results for past semesters?
    • How do I get my username and password?
    • How do I logon to KNUST Students' Portal? What's my username and password?
    • How do I Use the KNUST AIM?
    • How many times am I supposed to register for courses?
  • KNUST Vodafone Package (11)
    • Call Barred error message, I cannot make or receive calls
    • I am not receiving text messages from on my School Vodafone number, what should I do?
    • I am using the same number with another student, what should I do?
    • I do not receive my monthly package, what should I do?
    • I don’t know/remember my Vodafone number, how do I find it?
  • Student bills and payments (2)
    • Can I pay my fees via mobile money?
    • Which financial institutions have been accredited for fee payment?
  • Student Registration (48)
    • How can I correct a mistake in the courses I registered?
    • How can I know my fee balance?
    • I haven’t paid my fees in full. What do I do?
    • Is a PhD Student supposed to register courses?
    • Is course registration and biometric registration related?
  • Students ID Card (3)
    • I have lost My ID Card, what do I do?
    • Is my student ID card still valid after school?
    • What do I use the student ID card for?
  • University Email (1)
    • I don't have a university email address. How can I get one?
  • Virtual Classroom (5)
    • How do I upload an Assignment
    • I’ve forgotten my user credentials, what do I do?
    • What do I do when I get user account is not available on this site when I try to access Vclass?
    • What do I do when I get invalid login when I try to access Vclass?
    • • How do I connect to Virtual Classroom?
  • Wifi Connectivity (5)
    • How do I connect my Android device to the wireless internet?
    • How do I connect my Apple computer to the wireless Internet?
    • How do I connect my iPhone/iPod to the wireless Internet?
    • How do I connect my Windows 7 computer to the wireless Internet?
    • How do I connect my Windows 8 computer to the wireless Internet?

Student Registration

This section is to assist students go through course registration and biometric registration.

Biometric Registration (2)

Frequently Asked Questions

  1. How can I correct a mistake in the courses I registered?  
  2. How can I know my fee balance?  
  3. I haven’t paid my fees in full. What do I do?  
  4. Is a PhD Student supposed to register courses?  
  5. Is course registration and biometric registration related?  
  6. Is it compulsory for every student to undergo biometric registration?  
  7. My courses have not been set up. What do I do?  
  8. What is the importance of biometric registration?  
  9. What will happen if I fail to register on time?  
  10. Where can I register biometrically after the general window is closed?  
  11. Which student is eligible to register courses?  
  12. Who can register courses?  

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